We are working hard on implementing an in-game report system. In the meantime, in order to keep our game clean, fun and suitable for families, we rely on reports via tickets.
If your account was temporarily or permanently suspended, it means you broke our in-game rules, and your behavior required an immediate action from our Support. In most severe cases, suspensions can include a permanent ban from the game.
Those behaviors are:
- Inappropriate content sharing including nicknames.
- Player harassment.
- Any type of behavior that could be seen as spoiling the fun of others, such as but not limited to griefing or repetitive trolling.
- Any cheats or suspicious software recognized by the game.
Our decisions are based on visual proof and account logs and in most cases are final.
However, if you wish to appeal a suspension that in your opinion was unjustified, please submit a request under Player reporting and appeals > Penalty appeal.