Whenever you experience any network outage, ping issues, lags and disconnections, while playing OTG, there are few things to check first:
- First please visit https://www.speedtest.net/ and run a quick check of your connection choosing London for EU players or Denver for NA. Additionally check this Help Center for any news of outages on our side.
- Now please reset your modem/router. Depending on the model, that involves turning off and unplugging the device for 15 minutes and then plugging it back in, which will allow it to reacquire the connection.
- If you are using a WIFI router, please try reducing the distance from the device and test the ethernet cable instead.
- Now please run the speedtest again (London EU/Denver NA) to see if there are any improvements.
- If you still experience the problem, we will need both Dxdiag and network logs from your game client.
To obtain these logs, please follow the steps below:
- Install this https://winmtr.en.uptodown.com/windows
- Run it and paste the IP I provided depending on the player location:
Dallas - Texas (Gunzilla OTG - US Central) - 209.205.125.50
Washington - DC (Gunzilla OTG - US East) - 50.115.6.28
Sao Paulo (Gunzilla OTG - South America) - 79.127.208.75
Amsterdam (Gunzilla OTG - Europe) - 172.255.8.84
asia-southeast1-b (Singapore) - 35.198.225.129
Sydney (Gunzilla OTG - Australia) - 23.106.244.248:9200 - When you lag, click Start and wait for 60 seconds
- Share the results in your ticket.